Ecom Assist is a premium chatbot that acts as a virtual customer service agent, available 24/7. It improves the customer experience, reduces the workload for your service team, and can process and provide real-time data.
How do I use Ecom Assist?
Setting up Ecom Assist is simple: integrate a plugin, then AI analyzes your site's content and builds a comprehensive query database. An intuitive dashboard lets you track chats, review history, and analyze statistics.
What problems can Ecom Assist solve?
Ecom Assist handles queries ranging from terms of service to package tracking. If it cannot resolve an issue, it sends a summary to the human team for a response within 24 hours, while learning for future response.
On what devices is Ecom Assist available?
Ecom Assist is accessible via computers, tablets and mobile devices.
What languages is Ecom Assist supported in?
Ecom Assist supports more than 50 languages, including English, Spanish, French, and more. The chatbot answers questions in the customer's preferred language.
What is autonomous resolution?
Autonomous resolution refers to Ecom Assist's ability to resolve customer queries independently without human intervention, thanks to advanced AI.
What is a billable ticket?
A billable ticket is a customer query successfully resolved by Ecom Assist. Our unique no cure no pay system ensures that you only pay for tickets that are actually resolved.
Does your platform integrate with other software and tools?
Yes, Ecom Assist can integrate with various platforms such as Shopify, Notion, and more, to provide a seamless experience.
How do you protect customer data?
Customer data is encrypted and securely stored in compliance with strict data protection regulations. Our system uses the latest technologies for data encryption and security.
Can Ecom Assist handle complex or technical questions?
Absolutely, our AI agents are designed to answer a wide range of questions, including complex and technical issues. They are trained to provide accurate and relevant answers.
How does the AI ensure data privacy and security?
All customer data and interactions are encrypted and stored securely. Our systems comply with strict data protection regulations.
Can I customize the responses generated by the AI to match our brand tone?
You have full control over the tone and style of responses. Our AI agents can be customized to reflect your brand's voice and language.
Can Ecom Assist assist with order tracking and shipping questions?
Our AI agents are equipped to provide real-time updates on order status and shipping information, streamlining customer inquiries about their purchases.
What measures are in place to prevent the AI agent from providing incorrect information?
We have a strict quality control process to minimize the possibility of incorrect information. The AI agent's responses are regularly monitored and adjusted.
How is Ecom Assist's AI trained?
The AI is trained using the latest methodologies and cannot provide answers that have not been taught beforehand. Answers can be monitored and adjusted to refine accuracy.
Can Ecom Assist provide product information?
During implementation, Ecom Assist reads all product information and scans your site daily for new information, which is updated automatically.
How can I contact customer service?
For Ultimate and Enterprise packages, after sales is through a dedicated account manager. Within Discord is a section where feedback about the platform can be given. Surveys will also be sent via email for additional feedback opportunities.
