Autonomous resolution refers to EcomAssist's ability to resolve customer queries independently without human intervention, thanks to advanced AI.

A billable ticket is a customer query successfully resolved by EcomAssist. Our unique no cure no pay system ensures that you only pay for tickets that are actually resolved.

Yes, EcomAssist can integrate with various platforms such as Shopify, Notion, and more, to provide a seamless experience.

Customer data is encrypted and securely stored in compliance with strict data protection regulations. Our system uses the latest technologies for data encryption and security.

Absolutely, our AI agents are designed to answer a wide range of questions, including complex and technical issues. They are trained to provide accurate and relevant answers.

All customer data and interactions are encrypted and stored securely. Our systems comply with strict data protection regulations.

You have full control over the tone and style of responses. Our AI agents can be customized to reflect your brand's voice and language.

Our AI agents are equipped to provide real-time updates on order status and shipping information, streamlining customer inquiries about their purchases.

We have a strict quality control process to minimize the possibility of incorrect information. The AI agent's responses are regularly monitored and adjusted.

The AI is trained using the latest methodologies and cannot provide answers that have not been taught beforehand. Answers can be monitored and adjusted to refine accuracy.

During implementation, Ecom Assist reads all product information and scans your site daily for new information, which is updated automatically.

For Ultimate and Enterprise packages, after sales is through a dedicated account manager. Within Discord is a section where feedback about the platform can be given. Surveys will also be sent via email for additional feedback opportunities.