Unveil the power of Ecom Assist

Say goodbye to endless hours spent searching for solutions and struggling with syntax – with Ecom Assist.
2M+
Solved Tickets
91%
Resolution Rate
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Join 12.000 merchants on the #1 Shopify Automation Tool

Analytics

Automatic Resolution

Ecom Assist’s leverage cutting-edge chatbot technology to provide immediate, intelligent customer support. This system is designed to handle inquiries in real-time, ensuring customer engagement through meaningful dialogue, while simultaneously optimizing the overall user experience.
Refunds

Our intelligent AI streamlines refund processes by swiftly verifying purchase details and eligibility, autonomously processing requests.

Warranty

Simplifying warranty claims, our AI efficiently collects essential information to determine eligibility and process claims.

Payments

Streamlining payment resolution, our AI securely verifies and resolves common payment issues, providing prompt assistance.

Workflow Integration

By automating routine tasks such as answering questions, order processing, and FAQs, our AI boosts operational efficiency.

Chatbot

AI Assistant

Ecom Assits's advanced chatbot provides real-time, intelligent responses, engaging customers in meaningful conversations and enhancing the overall user experience.
Personalization

Our AI excels in contextual comprehension and sentiment analysis, providing human-like, empathetic interactions.

Multilingual Support

With robust language detection and support for over 50 languages, our AI ensures seamless, intuitive communication.

Integration Capabilities

Offering omnichannel support, our AI delivers consistent and unified interactions across various platforms.

Email Support

Our AI automates email responses, handling routine queries swiftly and accurately, with focus on more complex tasks.

Analytics

Analytics and Insights

Dive into the data with our powerful analytics and reporting dashboard. Track key metrics, gain insights into customer interactions, and optimize your customer service strategy based on data-driven decision-making.
User Engagement

Track key metrics like Daily and Monthly Active Users, User Retention Rates, and Feature Usage to understand customer behavior.

Revenue and Financial Metrics

Monitor Monthly Recurring Revenue (MRR), Customer Lifetime Value (CLV), and Revenue Growth Rate to assess financial health.

Customer Feedback

Use Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to gauge customer loyalty and satisfaction.

Customizable Reports

Tailor metrics to specific business needs and access real-time data for up-to-the-minute insights, enabling quick, informed decision-making.

Data Driven Advisory

With Ecomm Assist, you can create personalized shopping experiences, build customer loyalty, and stay ahead in today's competitive eCommerce landscape.
Features

Sentiment Analysis

Monitor real-time customer opinions and emotions about your brand across social media, reviews, and feedback platforms.
Track Customer Opinions

By keeping an eye on what customers are saying, you gain valuable insights into their thoughts and feelings about your brand.

Proactively Improve Strategies

Address issues proactively to refine your marketing strategies and enhance customer satisfaction.

Analytics

Predictive Analytics

Use historical data to forecast future trends and performance. Identify anomalies, simulate different scenarios, and receive automated reports to stay informed with timely insights.
Integration

Sales & Marketing

Optimize marketing with advanced customer segmentation, personalized campaigns, and sales funnel analysis. Track the customer journey, measure campaign success, and adjust strategies in real-time for maximum ROI.
This logo is integration logo.
This logo is integration logo.
This logo is integration logo.
Features

AI-Powered Advisory

Leverage AI to receive personalized recommendations and actionable insights that enhance decision-making.
Personalized Insights

The AI analyzes data to provide you with the most relevant information and suggestions, ensuring you make informed choices.

Real-Time Alerts

Interact with the AI using natural language queries for quick answers, making it easy to access the information you need when you need it.

EcommAssist revolutionizes your ecommerce needs

With EcommAssist, you can automate routine tasks, freeing up your time to focus on growing your business.
Automation
Resolution
Management

Expand Your Reach with Effortless Store Management

From inventory control to order processing and customer service, Ecom Assist  simplifies the complexities of eCommerce, ensuring consistency and efficiency across all channels.
Analytics

Multistore Support

Effortlessly manage multiple stores with a centralized dashboard that consolidates data from all locations into one intuitive interface. Monitor sales, inventory, and performance metrics for each store individually or side-by-side to spot trends and opportunities.
Real-time Updates

With instant notifications and live data feeds, you can respond swiftly to changing demands and keep your operations running smoothly.

Advanced Analytics

By analyzing key metrics such as sales trends, customer demographics, you can make data-driven decisions to enhance efficiency and profitability across stores.

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Just hear what they're
saying about us

Our AI-powered tool takes your ideas and turns them into captivating, reader-friendly content that resonates with your audience.
Reviewer's portrait
Luna Mars

@EntrepreneurJane

Just started using Poppins for data analytics and it's a game-changer! The AI-powered calculations and predictions help me stay ahead of market trends. #DataAnalytics #AI #Marketing

Mar 8, 2024

Reviewer's portrait
Mark Rober

@markrober

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare."

Jan 12, 2024

Reviewer's portrait
Luna Mars

@EntrepreneurJane

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare."

Mar 8, 2024

Reviewer's portrait
Andrew Clerk

@andrew-99

Just started using Poppins for data analytics and it's a game-changer! The AI-powered calculations and predictions help me stay ahead of market trends. Just started using Poppins for data analytics and it's a game-changer! The AI-powered calculations and predictions help me stay ahead of market trends. #DataAnalytics #AI #Marketing

Jan 3, 2024

Reviewer's portrait
Luna Mars

@EntrepreneurJane

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare."

Feb 5, 2024

Integration
Overview

@overview69

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare."

Mar 8, 2024

Reviewer's portrait
Michael Walker

@EntrepreneurJane

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare."

Feb 8, 2024

Integration
Energist

@EntrepreneurJane

Just started using Poppins for data analytics and it's a game-changer! The AI-powered calculations and predictions help me stay ahead of market trends. #DataAnalytics #AI #Marketing

Mar 8, 2024

Integration
Cloud flax

@EntrepreneurJane

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare."

Mar 8, 2024

View All

Frequently asked questions that could be relevant for you

General
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Is my content safe and secure when using your AI software?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
Do you provide customer support or training resources for users?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
Can I see examples of content created using Quadra?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
How can your AI software improve the quality of my content?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
API & Integration
Ecommerce Webflow Template - Poppins
Is my content safe and secure when using your AI software?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
Do you provide customer support or training resources for users?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
Can I see examples of content created using Quadra?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
How can your AI software improve the quality of my content?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
Privacy
Ecommerce Webflow Template - Poppins
Is my content safe and secure when using your AI software?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
Do you provide customer support or training resources for users?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
Can I see examples of content created using Quadra?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
How can your AI software improve the quality of my content?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
Documentation
Ecommerce Webflow Template - Poppins
Is my content safe and secure when using your AI software?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
Do you provide customer support or training resources for users?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
Can I see examples of content created using Quadra?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
How can your AI software improve the quality of my content?
While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.
General Questions
Autonomous Resolution and Ticket Management
Integration and Data Protection
Technical Questions
Order Management and Privacy
Advanced Features
What is Ecom Assist?
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Ecom Assist is a premium chatbot that acts as a virtual customer service agent, available 24/7. It improves the customer experience, reduces the workload for your service team, and can process and provide real-time data.
How do I use Ecom Assist?
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Setting up Ecom Assist is simple: integrate a plugin, then AI analyzes your site's content and builds a comprehensive query database. An intuitive dashboard lets you track chats, review history, and analyze statistics.
What problems can Ecom Assist solve?
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Ecom Assist handles queries ranging from terms of service to package tracking. If it cannot resolve an issue, it sends a summary to the human team for a response within 24 hours, while learning for future response.
On what devices is Ecom Assist available?
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Ecom Assist is accessible via computers, tablets and mobile devices.
What languages is Ecom Assist supported in?
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Ecom Assist supports more than 50 languages, including English, Spanish, French, and more. The chatbot answers questions in the customer's preferred language.
What is autonomous resolution?
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Autonomous resolution refers to Ecom Assist's ability to resolve customer queries independently without human intervention, thanks to advanced AI.
What is a billable ticket?
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A billable ticket is a customer query successfully resolved by Ecom Assist. Our unique no cure no pay system ensures that you only pay for tickets that are actually resolved.
Does your platform integrate with other software and tools?
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Yes, Ecom Assist can integrate with various platforms such as Shopify, Notion, and more, to provide a seamless experience.
How do you protect customer data?
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Customer data is encrypted and securely stored in compliance with strict data protection regulations. Our system uses the latest technologies for data encryption and security.
Can Ecom Assist handle complex or technical questions?
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Absolutely, our AI agents are designed to answer a wide range of questions, including complex and technical issues. They are trained to provide accurate and relevant answers.
How does the AI ensure data privacy and security?
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All customer data and interactions are encrypted and stored securely. Our systems comply with strict data protection regulations.
Can I customize the responses generated by the AI to match our brand tone?
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You have full control over the tone and style of responses. Our AI agents can be customized to reflect your brand's voice and language.
Can Ecom Assist assist with order tracking and shipping questions?
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Our AI agents are equipped to provide real-time updates on order status and shipping information, streamlining customer inquiries about their purchases.
What measures are in place to prevent the AI agent from providing incorrect information?
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We have a strict quality control process to minimize the possibility of incorrect information. The AI agent's responses are regularly monitored and adjusted.
How is Ecom Assist's AI trained?
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The AI is trained using the latest methodologies and cannot provide answers that have not been taught beforehand. Answers can be monitored and adjusted to refine accuracy.
Can Ecom Assist provide product information?
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During implementation, Ecom Assist reads all product information and scans your site daily for new information, which is updated automatically.
How can I contact customer service?
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For Ultimate and Enterprise packages, after sales is through a dedicated account manager. Within Discord is a section where feedback about the platform can be given. Surveys will also be sent via email for additional feedback opportunities.
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