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Rolling Out Beta Access in Q4 2024

Advancing your Sales with | with AI Innovation

Sign up for early access using your email and you wil be notified about the release. Register for early access by providing your email and you will receive updates regarding the launch.

Join 12.000 merchants on the #1 Shopify Automtion Tool

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Where the success stories of business utilizing EcomAssist come to life.

90% Resolution Rate

Intelligently resolves customer issues on the first interaction, minimizing frustration and enhancing CSAT.

Inteligently resolves customer issues on the first interaction, minimizig frustrtion and enhacing CSAT.

Inteligently resolves customer issues on the first interaction, minimizig frustrtion and enhacing CSAT.

4.9 Customer Satisfaction Score

Consistently delivering a high level of contentment, reflecting its positive impact n the overall customer experience.

20+

Available Integrations

Delivering lightning-fast customer service.

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AI for 24/7 Customer Support

Your customers can access AI-powered support around the clock, ensuring a seamles and dependable experience.

Features

Everything you need in
one dashboard

Intgrations

Seamless Integrations for Enhanced Performance

Uncover the step-by-step process that endures seamless and intelligent interaction
making it easy for you to elevate your support game.

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Our Blog

Stay Informed, Stay Ahead

October 1, 2023

What is EcomAssist

October 1, 2023

Elevate Your eCommerce Game with EcomAssist: The AI Revolution

October 1, 2023

Unlocking the Power of Data: How AI is Transforming Marketing Analytics

Frequently asked questions that could be relevant for you

General

Is my content safe and secure when using your AI software?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

Do you provide customer support or training resources for users?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

Can I see examples of content created using Quadra?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

How can your AI software improve the quality of my content?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

API & Integration

Is my content safe and secure when using your AI software?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

Do you provide customer support or training resources for users?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

Can I see examples of content created using Quadra?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

How can your AI software improve the quality of my content?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

Privacy

Is my content safe and secure when using your AI software?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

Do you provide customer support or training resources for users?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

Can I see examples of content created using Quadra?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

How can your AI software improve the quality of my content?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

Documentation

Is my content safe and secure when using your AI software?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

Do you provide customer support or training resources for users?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

Can I see examples of content created using Quadra?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

How can your AI software improve the quality of my content?

While we can't make you a cup of coffee (yet), Quadra is here to fuel your web development journey with powerful features and an intuitive platform.

What is EcomAssist?

EcomAssist is a premium chatbot that acts as a virtual customer service agent, available 24/7. It improves the customer experience, reduces the workload for your service team, and can process and provide real-time data.

How do I use EcomAssist?

Setting up EcomAssist is simple: integrate a plugin, then AI analyzes your site's content and builds a comprehensive query database. An intuitive dashboard lets you track chats, review history, and analyze statistics.

What problems can EcomAssist solve?

EcomAssist handles queries ranging from terms of service to package tracking. If it cannot resolve an issue, it sends a summary to the human team for a response within 24 hours, while learning for future response.

On what devices is Ecom Assist available?

EcomAssist is accessible via computers, tablets and mobile devices.

What languages is Ecom Assist supported in?

EcomAssist supports more than 50 languages, including English, Spanish, French, and more. The chatbot answers questions in the customer's preferred language.

What is autonomous resolution?

Autonomous resolution refers to EcomAssist's ability to resolve customer queries independently without human intervention, thanks to advanced AI.

What is a billable ticket?

A billable ticket is a customer query successfully resolved by EcomAssist. Our unique no cure no pay system ensures that you only pay for tickets that are actually resolved.

Does your platform integrate with other software and tools?

Yes, EcomAssist can integrate with various platforms such as Shopify, Notion, and more, to provide a seamless experience.

How do you protect customer data?

Customer data is encrypted and securely stored in compliance with strict data protection regulations. Our system uses the latest technologies for data encryption and security.

Can EcomAssist handle complex or technical questions?

Absolutely, our AI agents are designed to answer a wide range of questions, including complex and technical issues. They are trained to provide accurate and relevant answers.

How does the AI ensure data privacy and security?

All customer data and interactions are encrypted and stored securely. Our systems comply with strict data protection regulations.

Can I customize the responses generated by the AI to match our brand tone?

You have full control over the tone and style of responses. Our AI agents can be customized to reflect your brand's voice and language.

Can EcomAssist assist with order tracking and shipping questions?

Our AI agents are equipped to provide real-time updates on order status and shipping information, streamlining customer inquiries about their purchases.

What measures are in place to prevent the AI agent from providing incorrect information?

We have a strict quality control process to minimize the possibility of incorrect information. The AI agent's responses are regularly monitored and adjusted.

How is EcomAssist's AI trained?

The AI is trained using the latest methodologies and cannot provide answers that have not been taught beforehand. Answers can be monitored and adjusted to refine accuracy.

Can EcomAssist provide product information?

During implementation, Ecom Assist reads all product information and scans your site daily for new information, which is updated automatically.

How can I contact customer service?

For Ultimate and Enterprise packages, after sales is through a dedicated account manager. Within Discord is a section where feedback about the platform can be given. Surveys will also be sent via email for additional feedback opportunities.